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Network Management Policy
 

Network Management Policy 

Effective Date: 10-29-24 

Review Cycle: Annually 

Last Reviewed: 10-29-24 

1. Purpose 

The purpose of this policy is to establish guidelines for the management and use of the network resources of Kempler Internet, ensuring secure, reliable, and efficient wireless internet service to our customers. 

2. Scope 

This policy applies to all employees, contractors, and authorized users of Kempler Internet's network infrastructure and services. 

3. Access Control 

  • Authentication: Access to network resources requires secure authentication through usernames, passwords, and/or multi-factor authentication (MFA) for sensitive areas. 

  • Authorization: Access levels are granted based on user roles and responsibilities. Network administrators will regularly review access permissions to ensure compliance. 

  • Guest Access: Guests may access the network through a separate, limited-access guest network that isolates them from critical infrastructure. 

4. Security Measures 

  • Network Security: Firewalls, intrusion detection and prevention systems (IDPS), and regular vulnerability assessments will be employed to protect the network from unauthorized access and cyber threats. 

  • Data Encryption: All sensitive data transmitted over the network must be encrypted using industry-standard protocols (e.g., TLS, SSL). 

  • Incident Response: An incident response plan will be maintained to quickly address and mitigate any security breaches or network incidents. 

5. Network Performance Management 

  • Monitoring: Continuous monitoring of network performance metrics (e.g., latency, packet loss, bandwidth usage) will be conducted using network management tools to ensure optimal service levels. 

  • Load Balancing: Load balancing techniques will be utilized to distribute traffic evenly across network resources and prevent bottlenecks. 

  • Capacity Planning: Regular capacity assessments will inform necessary upgrades and expansions to accommodate growing customer demands. 

6. Privacy Protection 

  • Data Collection: Personal information (PII) of customers will only be collected for legitimate purposes related to service delivery and improvement. 

  • Data Sharing: PII will not be shared with third parties without explicit consent from the user unless required by law. 

  • User Rights: Customers have the right to access their personal data and request corrections or deletions where applicable. 

7. User Responsibilities 

  • Device Standards: Users are responsible for ensuring that their devices meet the minimum technical standards for accessing the network. 

  • Secure Practices: Users must follow best practices for security, including regularly updating software and being vigilant against phishing attacks. 

  • Reporting Issues: Users are encouraged to report any network issues or suspicious activities promptly to Kempler Internet support. 

8. Network Congestion Management 

  • Traffic Shaping: Traffic shaping techniques may be applied during peak usage times to ensure fair access to all users. 

  • User Notifications: Users will be notified in advance of anticipated congestion periods and provided with recommendations for off-peak usage. 

9. Transparency and Commercial Terms 

  • Pricing Transparency: Clear, accessible information regarding service pricing, fees, and surcharges will be provided on Kempler Internet 's website and in customer communications. 

  • Usage Policies: Users will receive clear explanations of data usage policies and any applicable throttling policies for non payment. 

  • Service Agreements: All customers will be required to agree to service terms that outline their rights and responsibilities as users of the network. 

10. Compliance and Review 

  • Compliance: This policy will comply with all applicable laws and regulations related to data privacy and telecommunications. 

  • Review Process: The policy will be reviewed annually or as necessary to ensure it remains relevant to changing technologies and regulatory requirements. 

Conclusion 

This network management policy serves as a foundational document for ensuring that Kempler Internet operates a secure, efficient, and customer-focused wireless internet service. All employees and users are expected to adhere to the guidelines set forth herein. 

Acceptable     Use           
Policy

Kempler Internet Acceptable Use Policy

Effective Date: 11-1-24

1. Introduction

Kempler Internet is committed to providing reliable and high-quality internet service to our customers. This Acceptable Use Policy outlines the acceptable and prohibited uses of our internet services. By using Kempler Internet services, you agree to comply with this policy.

2. Purpose

The purpose of this policy is to ensure the integrity, security, and reliability of Kempler Internet’s services, protect our users, and comply with applicable laws.

3. Acceptable Use

Users of Kempler Internet services may engage in the following activities:

  • Personal Use: Use of the service for personal communication, entertainment, and educational purposes.

  • Business Use: Use of the service for legitimate business activities, provided it does not interfere with other users' access to the network.

  • Content Sharing: Sharing legal content and information via websites, social media, or other platforms.

4. Prohibited Use

Users are prohibited from engaging in the following activities:

  • Illegal Activities: Engaging in or promoting illegal activities, including but not limited to copyright infringement, fraud, or unauthorized access to networks or systems.

  • Malicious Activity: Distributing malware, viruses, or engaging in hacking activities that could harm our network or other users.

  • Spamming: Sending unsolicited or bulk emails, or engaging in any form of spamming, phishing, or similar activities.

  • Network Abuse: Interfering with the use of the network by other users, including excessive bandwidth usage that disrupts service.

  • Harassment: Using the service to harass, threaten, or intimidate others, or to engage in hate speech or abusive behavior.

  • Unauthorized Access: Attempting to gain unauthorized access to any computer system or network.

5. User Responsibilities

  • Account Security: Users are responsible for maintaining the confidentiality of their account information and passwords.

  • Reporting Violations: Users are encouraged to report any violations of this policy to Kempler Internet immediately.

  • Compliance with Laws: Users must comply with all applicable local, state, and federal laws and regulations.

6. Enforcement and Penalties

Kempler Internet reserves the right to monitor user activity to ensure compliance with this policy. Violations may result in actions including but not limited to:

  • Warning and notification of policy violation.

  • Temporary suspension of services.

  • Permanent termination of services.

  • Legal action, if necessary.

7. Modifications to Policy

Kempler Internet reserves the right to modify this Acceptable Use Policy at any time. Users will be notified of any significant changes via email or through our website.

8. Contact Information

For questions regarding this Acceptable Use Policy, please contact Kempler Internet Customer Support at:

Data
Allowance
Policy

Data Allowance Policy for Kempler Internet

 

Purpose

​

The purpose of this policy is to inform employees and customers of Kempler Internet about our approach to data allowances and usage.

 

Policy Overview

 

Kempler Internet does not enforce a data allowance policy on our internet plans. All our internet plans come with unlimited data. This means there are no caps, throttling, or additional charges based on data usage. We believe that our customers should have the freedom to use the internet as they need, without the worry of hitting a data limit or incurring unexpected fees.

 

Fair Usage Expectations

 

While our internet plans are unlimited, we do encourage responsible use of bandwidth to ensure a high-quality experience for all customers. Excessive or abnormal usage that may impact network performance for others could lead to a review of usage patterns, but our priority remains providing consistent, unrestricted access to everyone.

 

Conclusion

 

At Kempler Internet, we’re committed to offering a straightforward, hassle-free internet experience. Enjoy the benefits of unlimited data with no restrictions on your online activities.

 

For questions, please reach out to Kempler Internet Support at stephen@kemplerinternet.com / 801 903 1044.

Privacy Policy
 

Privacy Policy 

Effective Date: 10-29-24 

Last Reviewed: 10-29-24 

1. Introduction 

At Kempler Internet, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services. By using our services, you agree to the collection and use of information in accordance with this policy. 

2. Information We Collect 

We collect various types of information from and about users of our services, including: 

  • Personal Information: Information that identifies you personally, such as your name, email address, phone number, billing address, service address, and payment information. 

  • Account Information: Data related to your account, including service plans, usage statistics, and communication preferences. 

  • Device Information: Information about the devices you use to access our services, including IP addresses, browser types, operating systems, and device identifiers. 

  • Usage Data: Information about your interactions with our services, such as bandwidth usage. 

3. How We Use Your Information 

We may use the information we collect for various purposes, including: 

  • To provide, maintain, and improve our services. 

  • To process payments and manage your account. 

  • To communicate with you regarding your account, including service updates, scheduled maintenance, billing, and promotions. 

  • To monitor usage and analyze trends to enhance user experience and optimize network performance. 

  • To detect, prevent, and address technical issues and security breaches. 

  • To comply with legal obligations and enforce our terms of service. 

4. Information Sharing and Disclosure 

We do not sell your personal information to third parties. We may share your information in the following circumstances: 

  • Service Providers: We may engage third-party service providers to perform functions on our behalf, such as payment processing, data analysis, and customer support. These providers are required to maintain the confidentiality of your information and are not permitted to use it for any other purpose. 

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). 

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy. 

5. Data Security 

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, use, or disclosure. This includes encryption of sensitive information and secure server technologies. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. 

6. Your Rights and Choices 

You have the following rights regarding your personal information: 

  • Access and Correction: You can request access to the personal information we hold about you and ask for corrections if you believe it is inaccurate or incomplete. 

  • Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in those communications. Please note that you may still receive important account-related messages. 

  • Cookies and Tracking Technologies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our services. 

7. Children's Privacy 

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information. 

8. Changes to This Privacy Policy 

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified policy. 

9. Contact Us 

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: 

Kempler Internet 

Address: 14671 S. 1690 W. Bluffdale UT 84065 

Phone: 801 903 1044 

Email: stephen@kemplerinternet.com 

Broadband Label

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